GENERAL TERMS AND CONDITIONS OF SALE

Premise

The following Terms and Conditions of Sale regulate the sale on this website https://www.reschio.com/ (Website). The Castello di Reschio is Castello di Reschio S.r.l., with registered office in Lisciano Niccone (PG), località Fattoria di Reschio snc, cap 06060, Chamber of Commerce of Camera di Perugia, VAT number 05230420480, share capital of 50.000,00 € fully paid (Castello di Reschio).

Summary

Article 1. Application Scope

Article 2. Purchasing through the Website

Art. 3. Information Required for Entering into an Agreement

Art. 4. Services Description

Art. 5. Prices

Art. 6. Purchase Orders

Art. 7. Payment Methods for Purchases Made through the Website

The charge will only be made after (i) your payment card details used for payment have been verified and (ii) the issuer of the payment card used by you has issued the debit authorization.

Pursuant to Directive 2015/2366/ (EU) on payment services in the internal market (PSD2), the user is informed that he/she may be required to complete the purchase process by meeting the authentication criteria required by the payment institution in charge of handling the online payment transaction. The authentication criteria refer to the identity of the user (to meet this criterion the user must be registered on the Website during the purchase transaction) and the contextual knowledge of the authentication code transmitted by the payment institution (Strong Customer Authentication). Failure to complete this procedure may make it impossible to finalize the purchase on the Website.

The confidential data of the payment card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the relevant payment institution without passing through the servers used by the Castello di Reschio. The Castello di Reschio therefore never has access to and does not store the data of your payment card used to pay for the Products.

The Deposit will be made at the time of transmission of the order. The Total Amount Due must be paid upon arrival.

Art.8. Cancellation Policy

Art.9. Right of Withdrawal

Art.10. Legal Guarantee of Conformity

All the Products sold on the Website are covered by the legal guarantee of conformity provided by articles 128-135 by Legislative Decree N. 128-135 of Consumer Code (Legal Guarantee).

To whome it applies

The Legal Warranty is reserved for consumers. It therefore applies solely to users who have made the purchase on the Website for purposes other than entrepreneurial, commercial, craft or professional activities.

When it applies

The Castello di Reschio is liable vis-à-vis the consumer for any non-conformity existing at the time of delivery of the product and becoming visible within two years of said delivery. The Castello di Reschio must be informed of the non-conformity, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.

Unless proven otherwise, the non-conformity materialising within six months from the delivery date of the product are assumed as existing since the latter, unless the assumption is incompatible with the nature of the product or with the nature of the non-conformity. Starting from the seventh month following the delivery of the product, the burden of proof to prove that the non-conformity already existed at the time of delivery of the product shall lie with the consumer.

In order to take advantage of the Legal Guarantee, you must thus provide proof of the date of the purchase and delivery of the good. It is therefore advisable, for the purpose of proving the purchase, that you keep the invoice sent by the Castello di Reschio, as well as the transport document or any other document certifying the date of the purchase (such as the credit card statement or the bank statement) and the delivery date.

In case of termination of the contract, the Castello di Reschio will return to the consumer the total amount paid, consisting of the purchase price of the Product, shipping costs and any other additional cost. In case of price reduction, the Castello di Reschio will refund the amount of the reduction, previously agreed with the consumer. The amount of the refund or reduction will be credited to the means or payment solution used by the consumer for the purchase.

The Castello di Reschio shall not be held liable in the event of damage of any kind resulting from the improper use of the Product or in the event of damage resulting from unforeseeable circumstances or force majeure.

Article 11. Applicable Law and Jurisdiction; out-of-court settlement of disputes - Alternative Dispute Resolution/Online Dispute Resolution

Article 12. Customer Care and Complaints

You may request information, send communications, ask for assistance or submit complaints by contacting the Castello di Reschio's Customer Service as follows:

The Castello di Reschio will deal with complaints by replying within 2 days of receipt.

Article 13. Miscellaneous

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Reschio and its designs and products are protected by Registered Trademark
Reschio srl | share capital of 50.000€ fully paid | Chamber of Commerce of Camera di Perugia N°PG-287943
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General terms and conditions of sale

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